Case Study:

One Team, One Brand, One Culture Transformation​

Led change management for initial transformation of client’s high growth business unit that formed through multiple acquisitions and continue to lead multi-year change for strategic priority pillars and supporting initiatives ​

  • Need to keep pace technically and culturally within rapidly evolving digital landscape
  • Change how employees think, learn and work by adopting Microsoft Copilot across the enterprise to accelerate innovation

  • Developed Digital Literacy Program with tailored change strategies for everyone from frontline employees to executives, including instructor-led training, digital assets, and hands-on learning experiences ​

  • Designed comprehensive learning strategy for Microsoft Copilot that included traditional eLearning, instructor-led training, and project-based learning paths based on stakeholder roles and skill levels ​

  • Aligned with industry leaders to establish Innovation Office with programs to crowdsource ideas, promote innovation and support digital solutions among partners

  • Facilitated Innovation Workshops and curated change content to encourage experimental mindset, cross-functional collaboration, and customer-centric problem solving

  • Over 50% daily usage of Microsoft Copilot within first six months of deployment ​
  • Established sustainable culture of innovation and digital fluency across enterprise
  • Enabled formation of Innovation Council, sponsored by the CEO and CIO, which continues to drive agile, AI-enabled solutions
  • Embedded scalable framework for ongoing transformation and workforce enablement