Lana Kaipus
Areas of Expertise
- Program Management
- Leading Change Management and Communications for Large-Scale Global Programs
- Communications Planning and Execution
- Change Management and Leadership
- Stakeholder Engagement and Management
- International Vendor and Contract Management
- Process Development and Design
- Strategic Planning and Execution
- Organization Design and Transformation Management
- Digital Marketing & Brand Management
- Business Requirements Analysis, Data Mapping, and Technical Design Deliverables
- ITIL Service Management Certified
Education
- B.A., Southern Methodist University, Organizational Management and Marketing
- Certified PMI Project Management Professional (PMP)
- ITIL Certified
Work Experience
- Program Lead, Blankenship Change Consulting
- Change Management and Communications Consulting
- Global Digital Communications Senior Lead, Nokia
- Change Management, Communications and O365 Implementation Manager
- Global Senior Lead, Nokia
- Integration Service Desk Program Lead
- Program manager for multiple IT initiatives including ServiceNow implementation, Service Desk improvement program
- Global Process Manager & Implementation Lead, Nokia
- Global ITIL Process Owner for Incident Management, Problem Management and Request Fulfillment and for ensuring implementation across Nokia and six other service providers