Lana Kaipus

Position: Program Lead
Areas of Expertise
  • Program Management
  • Leading Change Management and Communications for Large-Scale Global Programs
  • Communications Planning and Execution
  • Change Management and Leadership
  • Stakeholder Engagement and Management
  • International Vendor and Contract Management
  • Process Development and Design
  • Strategic Planning and Execution
  • Organization Design and Transformation Management
  • Digital Marketing & Brand Management
  • Business Requirements Analysis, Data Mapping, and Technical Design Deliverables
  • ITIL Service Management Certified
  • B.A., Southern Methodist University, Organizational Management and Marketing
  • Certified PMI Project Management Professional (PMP)
  • ITIL Certified
Work Experience
  • Program Lead, Blankenship Change Consulting
    • Change Management and Communications Consulting
  • Global Digital Communications Senior Lead, Nokia
    • Change Management, Communications and O365 Implementation Manager
  • Global Senior Lead, Nokia
    • Integration Service Desk Program Lead
    • Program manager for multiple IT initiatives including ServiceNow implementation, Service Desk improvement program
  • Global Process Manager & Implementation Lead, Nokia
    • Global ITIL Process Owner for Incident Management, Problem Management and Request Fulfillment and for ensuring implementation across Nokia and six other service providers
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