• Organization Transformation
• Organization Design and Development
• Competency Modeling
• Career Model Development
• Change Management and Leadership
• Communications Planning and Execution
• Team Building
• Meeting Planning and Facilitation
• Critical Experience Design
• Learning Design and Development
• Executive Coaching

• M.A., Baylor University, Organization Communication
• B.A., Baylor University, Communications Specialist

• Owner and CEO, Blankenship Change Consulting, LLC since 2005
• Change Management and Organization Development Consulting, Partner Accenture 1988-2003

• Competency Modeling
• Role Design
• Education and Training Curriculum Mapping
• Change Communications Planning
• Behavioral Interview Guide Development
• Interviews, Research and Analysis

• B.B.A., Baylor University, Finance and Marketing Majors, Economics Minor

• Consultant, Blankenship Change Consulting, LLC
• Project Management & Design – Residential Construction
• AmREIT – Financial Research and Market Analysis
• Sanders Marketing – Promotional Materials Design
• EDS – Financial Analyst

Areas of Expertise

• Project and Program Management
• Change Management
• Communications Management
• Stakeholder Engagement and Management
• Training Development and Facilitation
• Process Design, Documentation and Improvement
• Meeting/Offsite Planning and Facilitation
• Business Requirements Analysis and Mapping
• Issue and Risk Management
• Testing Facilitation
• Vendor Management

Education

• Bachelor of Arts, Texas Tech University, Management Information Systems

Work Experience

• Project Manager, Blankenship Change Consultant, LLC
• Program Manager, Pioneer National Resources
• Executive Project Sponsor, Quorum Business Solutions
• Client Support, Senior Service Manager, Quorum Business Solutions

• Project Management
• Software Gap Analysis & Customization
• Software Implementation Methodology
• Business Requirements Analysis & Mapping
• Business Process Design
• Data Analysis
• Change Impact Analysis & Strategy
• Training Development
• Website Design Strategy
• Website Content Development

• M.B.A., University of Texas
• B.A., University of Texas, Business Honors, Finance

• Project Manager, Blankenship Change Consulting, LLC
• Program Manager and Business Consultant for large scale CRM software implementation projects, Software Implementation Methodology and Training Development, Oracle Consulting
• Internal Auditor of Upstream business practices and quality controls, Exxon Company USA
• Accounts Receivable, Payables, HR and Business Management, WhoAt, L.L.C.

• Project Management & Governance
• Process Design & Development
• Organization Design and Transformation Management
• Communication Planning and Execution
• IT Implementation Planning and Execution
• Systems Development/Integration
• Change Management
• Stakeholder Engagement and Management
• Product Operations and Supply Chain Management

• B.B.A., Southern Methodist University, Finance and Organizational Management

• Business Consultant, Blankenship Change Consulting LLC
• Director, Gap, Inc.
  • Organization Transformation Projects
  • Product Operations
  • Supply Chain Strategy
  • Inventory Management and Strategy
• Consultant, Accenture
  • Communications and High-Tech industry
  • IT Implementations
  • Process Analysis and Design

• Instructional Design
• eLearning
• Business Process Design and Development
• Change Management
• Human Resources
• Project and Program Management
• Information Technology Design, Development and Implementation

• B.A., University of Texas at Austin

• Program Lead , Blankenship Change Consulting
• Change Management Consultant, Essilor
• Senior Manager, Sendero Consulting
• Director, HR Information Services, Fidelity Investments
• Manager, Change Management, Accenture

• Instructional Design & Training Development
• Project Management
• Change Management
• Communication Design & Development
• Process Development & Implementation
• Organization Design and Development
• Meeting Planning & Facilitation
• Intranet Design & Content Development

• B.B.A., Baylor University, Management and Marketing

• Project Manager, Blankenship Change Consulting
• Consultant, HiGasfy Productions
• Founder and President, MatchMed & Associates
• Corporate Director of Physician Recruitment, Medical Edge Healthcare
• Management Services, EmCare, Inc.

• Communications Planning and Execution
• Change Impact and Stakeholder Analysis
• Change Management
• Training Development
• Organizational Development
• Talent Management, Succession Planning and Mentoring
• Corporate Downsizing
• Employee and Labor Relations
• HR Methods and Procedures
• HR Metrics, Compliance and Diversity
• Research and Analysis

• M.B.A., LeTourneau University
• B.B.A., University of Houston, Organizational Behavior and Management

• Project Manager, Blankenship Change Consulting, LLC, 2013 to Present
• Human Resources Professional, 15 Years
• Senior Human Resources Management, AT&T
• HR Experience with Target Stores, VALIC, and the Equal Employment Opportunity Commission

• Diversity, Equity, Inclusion & Belonging
• ESG / Sustainability / Corporate Social Responsibility
• Philanthropy and Community Impact
• Learning & Development
• Workshop Facilitation and Coaching
• Communication Planning & Execution
• Employer Branding, Marketing & Strategy
• Stakeholder Engagement & Management
• Process Development & Implementation
• Program Management
• Strategic Planning
• Retail Operations and Global Brand Management

• The University of Texas at Austin, Bachelor of Business Administration – Marketing

• Consultant, Blankenship Change Consulting, LLC
• Consultant – Kanarys
• Partner and Speaker – Diversity Crew
• VP of Consulting – Hummingbird Humanity
• DEI Lead– Ericsson
• DEI and Wellbeing Lead – Fossil Group
• Director of Sustainability – Fossil Group
• Divisional Brand Manager – Michael Kors Watches & Jewelry – Fossil Group

• Data Analysis and Reporting
• Project Management

• B.S., Texas A&M University, Biomedical Engineering

• Project Manager, Blankenship Change Consulting, LLC
• HR and Operations Consultant focusing on Employee Engagement, Inclusion and Diversity, Internal Communications, Accenture Strategy
• Quality Assurance Auditor of Accenture Project Management Methodology, Accenture
• Business Consultant, Accenture

• Training Needs Analysis and Development, Stakeholder Analysis, Audience Analysis, Communications Planning, Curriculum Planning, Training Evaluation
• Instructional Design & Development – eLearning, mLearning, Blended Learning, and Instructor-Led Training
• Project Management, Change Management, Communications

• M.T.S.C., Miami University, Technical Communication
• M.A., Ravishankar University, India, English
• B.A.B.Ed., Barkatullah University, India, English and Education

• Program Lead, Blankenship Change Consulting, LLC
• Instructional Design Consultant, Frito-Lay
• Consulting Experience with AT&T, Sprint, HCSC, Miami University (OH)
• 15+ Years in Change Management/Training Design and Development

Areas of Expertise

• Instructional Design
• Curriculum Development and Design
• Leading Adult Learning
• ILT and vILT Training Development
• Change Management
• Presentation and Training Design and Development
• Meeting Planning and Facilitation
• Relationship and Consensus Building

Education

• B.A., LeMoyne College, Syracuse, New York
• M.A., LeMoyne College, Elementary and Special Education

Work Experience

• Consultant – Blankenship Change Consulting
• Instructional Specialist – Carrollton Farmers Branch ISD
• Educator – Carrollton Farmers Branch ISD and Allen ISD

• Cross-functional Project Management
• Communications Design and Development
• People Leader Tool Development
• Agile
• IT and Supply Chain Expertise
• Meeting Planning and Facilitation
• Change Management
• Process Design and Documentation
• Web Development and Design

• M.B.A., Texas Woman’s University, Houston, TX
• B.B.A., Texas A&M University, College Station, TX, Management Information Systems

• Project Manager, Blankenship Change Consulting
• IT and Supply Chain Project Management Consulting, 7 years
• Total Petrochemicals and Refining
• Systems Operations and Application Development Supervisor, 5+ years
• Application Development Consulting, 6 years

• Career Model Development
• Offsite Planning
• Training Development and Job Aids
• Organization Design Support (e.g., Role Writing, Org Chart Creation, Quality Management)
• Reporting and Analysis
• Survey Creation and Analysis
• Communications Development
• Translation Management

• B.B.A., Langston University, Organizational Management

• Consultant, Blankenship Change Consulting, LLC
• Educational Professional, 9 years

• Training Needs Analysis and Development, Curriculum Design, Training Evaluation
• Instructional Design & Development — eLearning, Blended Learning and Instructor-Led Training
• Project Management

• M.S. Texas A&M University, Educational Human Resource Development
• B.A. Texas A&M University, International Business

• Consultant, Blankenship Change Consulting, LLC
• Knowledge Initiatives Manager, National Athletic Trainers’ Association
• Training Coordinator, The i2 Foundation, Aidmatrix
• Business Analyst, Aon Hewitt

• Print Advertising
• Art Direction
• Brand Development
• Logo Design
• Brochures
• Creative Direction
• Graphic Design
• Retail/Shopper Marketing
• Packaging Design
• Web Graphics
• Web Site Design
• Digital Advertising
• Direct Mail
• Environmental Design
• Video Production and Set Design
• Photoshoot Production and Creative Direction

• Bachelor of Arts, The University of Texas, Liberal Arts
Bachelor of Journalism, The University of Texas, Communications

• Creative Director, Blankenship Change Consultant, LLC
• 24 years in Art & Creative Direction
• 13 years with Omnicom Agencies

• Communications Planning and Development
• Project Management
• Meeting Planning and Execution
• Training Research and Job Aid Development
• Research and Analysis
• Data Analysis and Reporting
• Instructional Design & Development – eLearning, Blended Learning and Instructor-Led Training
• Network Marketing
• Offsite planning
• Org Design support

• B.B.A., Texas A&M University, Marketing

• Project Manager, Blankenship Change Consulting, LLC
• Small Business Owner, 5 years
• Systems Evolution, Finance Analyst and Office Manager, 2 years
• Southwest Airlines, Sr. Marketing Analyst, 4 years
• Accenture, Consultant, 2 years

• Change Management
• Stakeholder Management and Engagement
• Strategic Planning
• Communications Planning and Execution
• Training Design and Development
• Survey Design, Execution, and Analysis
• Meeting Planning and Facilitation
• Performance Management
• Organizational Design
• Company Culture / Values –Articulation, Assessment, Embedding

• B.A., Tulane University, English and Spanish
• Prosci Certified Change Practitioner
• Certified Change Management Professional (CCMP)
• Leadership Circle Profile Certified Coach

• Consultant, Blankenship Change Consulting LLC
• Director of Communications, PrimeSource Building Products
• Talent Manager, 7-Eleven
• Enterprise Change Management Lead, Interstate Batteries
• Culture Ambassador, Interstate Batteries

• Requirements, Analysis, Process Design, Implementation​
• Training & Documentation​
• Project Management​
• Research and Analysis ​
• Organizational Development​
• Communications​

• B.B.A., Baylor University, Management and Information Systems​

• Consultant, Blankenship Change Consulting, LLC, 2022 to present​
• Executive Director, Carroll Education Foundation​
• Project Manager, TXU Energy​
• Consultant, Viant Consulting​
• Consultant, PricewaterhouseCoopers​
• Tax Compliance Analyst, PricewaterhouseCoopers​

• Organizational Risk and Readiness Assessment
• Change Management Strategy and Planning
• Communications Planning and Development
• Intranet Design and Planning
• Change Impact Assessment
• Change Champions Network Management
• Training Planning
• Meeting Planning and facilitation

• M.Sc., Northwestern University, Integrated Marketing Communications
• B.A., Delhi University, English Literature

• Program Lead, Blankenship Change Consulting, LLC
  • Change Management and Organization Development
• Organizational Change Management, American Airlines
  • Change management strategy and plan for the reservation system integration project post merger with U.S. Airways
• Strategic Change, BearingPoint
  • 5 years experience in change management and communications strategy development and execution for various clients
• Manager, ICICI Bank (largest private bank in India)
  • Intranet design and management and employee communications

Areas of Expertise

• Cross-Functional Project Management
• Change Management and Communications Planning
• eLearning Training Design and Content Development
• Process Design and Documentation
• Organization Design Support
• Stakeholder Analysis and Planning
• Survey Design, Development and Analysis

Education

• B.S., Kansas State University, Operations Management
• B.S., Kansas State University, Marketing

Work Experience

• Consultant – Blankenship Change Consulting
• Director – AT&T

• 13+ years’ experience in full Change Management Lifecycle, including:
  • Impact Assessment
  • Project Management
  • Communications (internal and external)
  • Stakeholder Engagement
  • Leadership Alignment
  • Creating workshops
  • Change Networks
  • Building training
  • Team building
  • Retrospectives

• BBA, University of Houston

• Consultant, Blankenship Consulting
• Content Creation Lead, ChangeStaffing
• Change Management Consultant, Southwest Airlines
• Management Consultant, Accenture

• Advertisements
• Branding
• Brochures
• eLearning Design
• Email Design
• Infographics
• Logos
• Newsletters
• Package Design
• Presentations/PowerPoint Templates
• Sales Collateral
• Tradeshow/Large Format Displays
• Web Graphics

• B.F.A Graphic Design, Baylor University, Waco, TX

• Creative Services, Blankenship Change Consulting, LLC
• 20 years Graphic Design experience

• Analytics
• Communications
• Learning Design, Development & Facilitation
• Meeting Planning & Facilitation
• Newsletter & Brochure Creation
• Presentation & Email Template Design
• Process Facilitation
• Project Management

• B.A., University of Arkansas, Communications

• Project Manager, Blankenship Change Consulting, LLC
• Director of Project Management, WorkRecords (software)
• Marketing Director, several mid-size healthcare companies

• Training Design and Development (CBT and ILT)
• Communications Strategy and Development
• Change Management Methodologies, including Stakeholder and Impact Analysis
• Project Management
• End User Experience
• Writing, Proofreading and Editing
• Meeting Planning and Facilitation

• B.S., Tarleton State University, Animal Science

• Project Manager, Blankenship Change Consulting,LLC
• Communications Manager, Global Internal Communications, PepsiCo
• Instructional Designer and Training Manager, Information Technology, PepsiCo
• Training and Communications Coordinator, Operations Capability, Frito-Lay
• Training and Research Specialist, R&D, Frito-Lay

• Web Design/Development
• Communications
• Process Flow & Analytics
• Data Analysis & Reporting
• Business Case & Portfolio Management
• Training Design & Development
• Project Management

• B.S., Texas A&M University, Biomedical Engineering

• Project Manager, Blankenship Change, LLC
• Owner, Small Business
• Senior Consultant, Accenture
• Senior Analyst — Revenue Management & Marketing, Travelocity

• Training Needs Analysis and Development, Curriculum Design, Training Evaluation
• Instructional Design & Development – eLearning, Blended Learning and Instructor-Led Training
• Change Management
• Communications
• Offsite Event Planning
• Editing and Research
• Survey Creation and Analysis

• B.A., University of Texas
• M.S., Kansas State University

• Project Manager, Blankenship Change Consulting, LLC
• Program Administration and Graduate Program Marketing/Recruitment, Simmons College of Education, Southern Methodist University
• Owner, Small Business
• Middle School Math/Science Education in California and Texas

Areas of Expertise

• Advertisements
• Branding
• Brochures
• Creative Direction
• Event Marketing
• Infographics
• Newsletters
• Logos
• Communication Planning
• Presentations
• Public Relations
• Sales Collateral
• Marketing Videos
• Packaging

Education

• B.S., Texas Christian University, Adverting & Public Relation

Work Experience

• Blankenship Change Consulting, LLC
• Marketing, Communications, and Graphic Design, 2006 –present
• Baylor Health Care System
• Family ER and Urgent Care Centers, Texas Emergency Care Centers

• Organizational Design
• Restructuring
• Job Design
• Organization Transition Management
• HR Business Partnerships
• HR Management of Mergers/Acquisitions
• Employee Relations
• Performance Management

• M.A., Columbia University, Organizational Psychology
B.S., Cornell University, Industrial and Labor Relations

• Project Manager, Blankenship Change Consulting, LLC
• Executive Director, Human Resources – Canadian Imperial Bank of Commerce
• Vice President, Human Resources – Union Bank of Switzerland
• Assistant Vice President, Human Resources – Citibank

• Communications Strategy, Planning and Execution
• Program and Project Management
• Roll Out Planning
• Strategic Planning
• Digital Marketing Strategy and Execution
• Research and Analysis
• Process Analysis, Development and Improvement

• B.S., University of Arizona
• A.A., Al Collins Graphic Design School

• Consultant for Blankenship Change Consulting LLC
• Communications Consultant | 4/2008 – 12/2011 | PepsiCo Business Solutions Group
• Project Manager | 5/2007 – 2/2008 | Agency.com
• Communications Manager, DC Ranch | 11/2004 – 9/2007 | DMB Associates, Inc.
• Internet Marketing Analyst | 02/2004 – 10/2004 | Pulte Homes Inc./Del Webb Corp.
• Project Manager | 08/2002 – 02/2004 | Rhino Internet Solutions
• Development Process Manager | 08/2001 – 08/2002 | Rhino Internet Solutions
• Director of Implementation | 12/2000 – 08/2001 | Rhino Internet Solutions
• Senior Web Designer | 06/2000 – 12/2000 | Rhino Internet Solutions

• Program Management
• Leading Change Management and Communications for Large-Scale Global Programs
• Communications Planning and Execution
• Change Management and Leadership
• Stakeholder Engagement and Management
• International Vendor and Contract Management
• Process Development and Design
• Strategic Planning and Execution
• Organization Design and Transformation Management
• Digital Marketing & Brand Management
• Business Requirements Analysis, Data Mapping, and Technical Design Deliverables
• ITIL Service Management Certified

• B.A., Southern Methodist University, Organizational Management and Marketing
• Certified PMI Project Management Professional (PMP)
• ITIL Certified

• Program Lead, Blankenship Change Consulting
  • Change Management and Communications Consulting
• Global Digital Communications Senior Lead, Nokia
  • Change Management, Communications and O365 Implementation Manager
• Global Senior Lead, Nokia
  • Integration Service Desk Program Lead
  • Program manager for multiple IT initiatives including ServiceNow implementation, Service Desk improvement program
• Global Process Manager & Implementation Lead, Nokia
  • Global ITIL Process Owner for Incident Management, Problem Management and Request Fulfillment and for ensuring implementation across Nokia and six other service providers

• Global Leadership Development Program Implementation
• Training and Meeting Facilitation (Virtual, Blended, and Instructor-Led)
• Training Design
• Creative Engagement Strategy Development
• Train-the-Trainer-Certification Programs
• Executive, Leadership, & Public Speaker Coaching
• Process Design
• Culture Change
• Safety Leadership Training Facilitation and Coaching
• Call Center Curriculum Instruction
• Team Building
• Onboarding Facilitation
• Special Event Planning

• B.B.A., Marketing, University of North Texas
• Certified in Meyers-Briggs, DiSC, Organizational Savvy, & Miller Heiman Group Programs

• Consultant, Blankenship Change Consulting, LLC
• Owner, Small Business focused on Leadership Development, Training, and Coaching
• Fortune 500 company training facilitation and coaching
• Director of Training & Quality, MobileCOMM
• Manager of Learning and Development, Verizon
• Community Leadership, The Coaching Fellowship

• Learning Developer
• Data Analysis and Reporting
• Survey Creation and Analysis
• Process Documentation
• Organizational Design Support (role writing, org chart creation and quality management)
• Organization Chart Creation
• Spreadsheet Design
• Tool Testing and Audit
• Document clean up

• Consultant, Blankenship Change Consulting, LLC
• Senior Analyst, Accenture, 9 years

• Organizational Change Management
• Executive Communications
• Communications Strategy, Planning and Execution
• Learning & Collaboration
• Facilitation and Meeting Planning
• IT-focused Transformation Programs

• B.A., Southern Methodist University, English

• Project Manager, Blankenship Change Consulting, LLC
• 15 years in Learning & Collaboration, Communications, and Organizational Change Management
• Accenture Manager

• Creative/Art Direction
• Digital Illustration
• Digital Displays
• Branding
• Infographics
• Marketing Videos
• Package Design
• Presentations

• Bachelor of Fine Arts, University of New Orleans, New Orleans, Louisiana

• Creative Services, Blankenship Change Consulting, LLC
• 30+ years of experience in Graphic Design and Multimedia
• ARGO Date Resource Corporation
• Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma
  & Texas

• Organization Design and Transformation
• Change Management
• Career Model Development
• Competency Modeling
• Process Design & Documentation
• Employee Onboarding
• Communications Planning and Execution
• Training Design and Development
• Startup Operations
• Project Management

• B.A., University of Arkansas, Communications

• Program Lead, Blankenship Change Consulting, LLC
  • Change Management and Organization Development Consulting
• Operations Manager, BP Capital Fund Advisors
  • 3 years experience launching financial services startup, focused on HR process design, web development, marketing content design, recruiting and other operational functions
• Director Client Services, WorkRecords
  • 5 years experience launching startup and managing client on-boarding, training, user interface design and customer support for labor supply chain technology company
• Director of Training, Blockbuster
  • 2 years experience building and launching Blockbuster University
• Education Practice Manager, Verisign
  • 2 years marketing and management of security technology education practice
• VP Operations, AtWork Solutions
  • 5 years experience launching startup and managing training design and development projects, client relationships and operations for boutique organizational consulting firm
• Associate, Andersen Consulting
  • 2 years organizational design, communication planning and training design and development experience in consumer products and telecommunications industries

• Project and Program Management
• Communications Planning and Execution
• Change Management
• Vendor Management
• Stakeholder Management
• Process Design, Documentation and Improvement
• Issue and Risk Management
• Strategic Planning
• Business Requirements Analysis and Mapping
• Training Development and Facilitation
• Meeting Planning and Facilitation
• Strong Technical Experience
• Relationship Building

• M.B.A., Wake Forest University
• B.A., Duke University, Economics and Political Science
• Professional Certifications
  • PMP

• Program Lead, Blankenship Change Consulting, LLC
• Over 20 years of experience spanning consulting, project management, change management, vendor management, training and communications.
  • Vendor Manager
  • Global IT Knowledge Manager
  • Project Manager
  • Proposal Manager
  • Consultant, Accenture
  • Training Development & Delivery Team Lead
  • Systems Testing Team Lead

Areas of Expertise

• Advertisements
• Art Direction
• Branding
• Brochures
• Creative Direction
• eLearning Design
• Infographics
• Logos
• Newsletters
• Packaging
• Photo Shoots
• Video Production
• Point of Sale
• Presentations
• Sales Collateral
• Web Graphics

Education

• B.B.A., Saint Edward’s University, Austin, TX, Marketing

Work Experience

• Creative Director, Blankenship Change Consulting
• 24 years in Art & Creative Direction
• 8 years at an Omnicom Agency

• Communication Planning and Development
• Project Management
• Competency Development and Behavioral Interviewing Development
• Role Design
• Data Analysis (Survey Design, Interviewing, Data Summary, Analysis)
• Curriculum Planning
• Portal Design/Strategy

Education

• M.B.A., Columbia University, Business
• B.A., University of Texas, Marketing

• Project Manager, Blankenship Change Consulting, LLC, 2011 to present
• Adjunct Lecturer, MBA Business Leadership Center, Cox School of Business, SMU, 2012 to present
• 5 years teaching business presentation techniques to MBA students
• Sales, Marketing, Business and Account Management, Microsoft Corporation
• 11 years Business Management

• Digital Transformation
• Change Communications
• Change Management
• Social Media Content Planning and Engagement
• Experiential Marketing & Event Planning
• Website Content Planning / WordPress
• Non-profit Strategy and Digital Transformation

Education

• University of Texas, Dallas – MBA
• College of William and Mary, Bachelor of Arts – English Literature & Minor in History

• Blankenship Change Consulting- Project Manager
• Craft Chocolate Experience- Director of Operations, Owner
• Beyond the Horizon- Project Management, Digital Transformation
• DallasChocolate.org- Director of Operations and Marketing
• Triangle Pacific- Marketing Project Manager
• Navigant International- Inside Sales

• Communications Planning & Development
• Website Development
• Reporting & Analysis
• Survey Design and Development
• Training Development

• B.A., Rice University, Linguistics Major

• Analyst, Blankenship Change Consulting

• Project Management
• Instructional Design and Learning Development, Instructor Led and Virtually Led
• Curriculum Development
• Training Content Review
• Change Management and Leadership

• Bachelor of Business Administration, Stephen F. Austin State University

• Consultant, Blankenship Change Consulting, LLC
• 10 years of Retail Buying and Planning at Neiman Marcus, Fossil and Pier 1 Imports
• 10 years of Retail Operations with a focus on brick-and-mortar buildouts, supply chain logistics, creation and implementation of company-wide employee training curriculum, POS platform implementation and roll-out, and employee leadership and management

• Organization Design and Transformation
• Change Management
• Communications Planning and Execution
• Career Model Development
• Critical Experiences Model Development
• Competency Modeling
• Employee Onboarding
• Training Design and Development
• International Project Management
• Process Design & Documentation

• M.A., University of London – Birkbeck College, Contemporary History and Politics
• B.A., Wheaton College (IL), English
• B.A., Wheaton College (IL), Biblical Studies

• Program Lead, Blankenship Change Consulting, LLC
  • 9 years Change Management and Organization Development Consulting
• Associate, Booz & Company / Booz Allen Hamilton
  • 5 years strategy consulting in both private and public sectors, including significant international experience
• Special Assistant to Managing Director, Oxford Analytica
  • 1 year research/intelligence analysis, special events execution, executive support
• Business Development and Market Analyst, ServiceMaster Home Service Center
  • 3 years market and business development experience

• Project Management
• Change Management Planning and Execution
• Communications Planning and Development
• Executive Communications
• Video Storyboarding and Development
• Training Storyboarding and Development
• Job Aid Design and Development
• Website Storyboarding and Development
• Meeting Planning and Execution: Reoccurring and Offsite

• B.S., Texas A&M University

• Project Manager, Blankenship Change Consulting, LLC, 8 years
• Owner, Small Business, 3 years
• Consultant, Accenture, 5 years

• Curriculum Planning
• Instructional Design
• Instructor Led and Virtual Instructor Led Training Development
• Training Facilitation
• Project Management

• Wake Forest University, Master of Arts – History
• Wake Forest University, Bachelor of Arts – Social Studies Education
• Minor – Far East Asia Studies

• Consultant, Blankenship Change Consulting, LLC
• Training and Learning Development
• Instructional Leader/Content Developer/Content Reviewer/Teacher, North Carolina Virtual Public School
• Speaker Series Facilitator for Iwork, introducing students to various career paths; Leader of a team of peer tutors; Social Studies Instructor; Developer of outlines, activities, and assessments for Social Studies courses
• Content Developer/Teacher, Winston-Salem/Forsyth County Public Schools
• Developer of outlines, resources, and activities for Social Studies courses; Social Studies Instructor

• Organization Design and Transformation for Large-Scale Global Initiatives
• Career Model and Role Development
• Critical Experiences Model Development
• Competency Model Development
• Change Management and Leadership
• Communications Planning and Execution
• Program/Project Management
• Rollout Planning
• Meeting Planning
• Training Facilitation

• M.B.A., Texas A&M University
• B.A., Texas A&M University, Communications

• Program Lead, Blankenship Change Consulting, LLC
  • Change Management and Organization Development Consulting
• Project Manager, Mary Kay Corporate
  • Education and Training Management
• Consultant, Accenture
  • Training Development and Design
  • Communications Planning Consulting

• Change Management and Communications
• Marketing and Brand Management
• Project and Program Management
• Strategic Planning
• Communications Planning and Execution
• Value Proposition, Messaging and Content Creation
• Competitive Analysis
• Meeting Planning and Facilitation

• M.B.A., Southern Methodist University
• B.S., University of Texas at Arlington, Information Systems

• Consultant, Blankenship Change Consulting LLC
• Vice President of Marketing, Mission Advancement
• Senior Director of Marketing, Conifer Health Solutions
• Portfolio Marketing, EMC Managed Services
• Global Analyst Relations, Dell
• Enterprise Network Strategy, EDS

• Communications Strategy, Planning and Execution
• Project and Program Management
• Change Management
• Strategic Planning
• Digital Marketing Strategy and Execution

• B.S., University of Miami, Communications

• Project Manager, Blankenship Change Consulting, LLC
• Principal Owner/Marketing and Communications Strategist, Rubicon Marketing, Inc. — Marketing and Creative Services Agency
• Consultant, T.G.I. Fridays, Inc., 7 Years
• Director, Blockbuster, Inc., 13 Years

• Social Media Content Planning and Engagement
• Membership Engagement and Loyalty
• Website Content Planning
• Retail Strategy and Planning
• Organizational Development
• Project/Program Management
• Training And Development
• Mentoring Programs
• Engagement and Retention
• Succession Planning

• Cameron University – Bachelor of Arts, English

• Consultant, Blankenship Change Consulting LLC
• Sedgwick Claims Management – Operational Specialist
• Vice President Of Communications – Junior League Of Collin County
• Membership Development Chair – Junior League Of Collin County DSW – Co-Manager

• Advertisements
• Branding
• Brochures
• Commercial Shoots
• Cross-functional Project Management
• Event Marketing
• Marketing
• Logos
• Communication Planning
• Photo Shoots
• Presentations
• Public Relations
• Rise Articulate
• Sales Collateral
• Web Graphics

Education 

• B.S., B.A., University of South Alabama, Mobile, AL, Marketing

• Creative Services Consultant, Blankenship Change Consulting, LLC, 2016 – present
• Owner, West Design
  • Graphic Design and Marketing Consulting
• Mattel Toy Company
  • Product Marketing
• 15 years in Marketing and Public Relations
• 8 years as a Graphic Design Professional

• Project Management
• Advanced Data Analysis and Reporting
• Coding for Custom Tool Development
• Technical Writing – Requirements, System Design, Policies and Procedures, System Documentation
• Systems Development Life Cycle
• Organization Design Analysis
• Offsite Planning
• Deck Preparation
• Role Development

• B.B.A., Baylor University, Information Systems Management

• Blankenship Change Consulting, LLC, 2013-Present
• Information Technology Development Manager, 13 Years
  • Information technology development at AT&T and Sprint

Areas of Expertise

• Organization and HR Transformation
• Talent and Organization Management
• Leadership Development
• Performance Management
• Change Management and Communications
• Strategic Workforce Planning
• Organization Design and Development
• Relationship and Consensus Building
• Total Compensation

Education

• M.B.A., Strategic Human Resource Management  & Marketing, The Whitman School of Management, Syracuse University
• B.A., Public Health (Major) and Women’s Studies (Minor), University of Rochester

Work Experience

• Project Manager, Blankenship Change Consulting
  • Organization Design and Development and Strategic Workforce Planning Consulting
• VP, Human Resources, Xerox Corporation
  • Senior HR Executive for the CTO, responsible for the development and delivery of human resources strategies for 2,000 R&D and Digital IT employees globally. Focus areas include the design, development and delivery of strategic workforce planning, talent acquisition, leadership development, succession planning, performance enablement, total rewards, employee communications and engagement.
• Various roles across the human resources function. Highlights include Senior HRBP, Talent Leader for Global Functions, Global Compensation, Employee Relations, and large-scale project management

Areas of Expertise

• Project Management
• Change Management and Communications Planning
• Presentation Design and Development
• Training Design and Development
• Organization Design Support
• Org Design support (org chart and role profile development)
• Stakeholder Analysis and Planning
• Research and Analysis

Education

• B.A., Wheaton College, Communication

Work Experience

• Consultant – Blankenship Change Consulting
• Independent Contractor – American Heart Association
• Director of Event Planning – KMA Companies
• Media Buyer – KMC Media
• Educator – Trinity Christian Academy

• Communication Planning and Execution
• Project and Program Management
• Change Management and Leadership
• Stakeholder Management and Engagement
• Process Analysis and Process Improvement
• Learning Development and Delivery
• Meeting Planning and Facilitation
• Strategic Planning

• B.A., University of Mississippi, Accounting and Management Information Systems

• Business Consultant, Blankenship Change Consulting
  • Change Management and Communications Consulting
  • Training Development
  • Process Assessment  and Process Improvement
• Senior Consultant, IBM (acquired PricewaterhouseCoopers in 2001)
  • 15 years, Business Transformation and Process Improvement
• Associate, PricewaterhouseCoopers
  • 2 years, Audit and Financial Services

• Advertising
• Art Direction
• Brand Development
• Brochures
• Creative Direction
• Collateral
• Graphic Design
• Retail/Shopper Marketing
• Packaging Design
• Web Graphics

• University of Texas at Arlington, Major: Advertising Design, Minor: Film

• Creative Director, Blankenship Change Consulting, LLC
• 23 years in Art & Creative Direction
• 17 years with Omnicom Agencies
• Co-Founder/Creative Director, Brandfacto, Advertising and Brand Development Agency

• Stakeholder analysis and management
• Change impact analysis and communication planning
• Communication campaign strategy and execution
• Communication delivery (e.g., newsletters, videos)
• Branding
• Strategic Planning & Development
• Project Management

• B.A., Wheaton College (IL), Business/Economics

• 25+ years in Account Management and communications with McCann WorldGroup and Publicis
• Client work includes American Airlines, AAdvantage, Toyota North America, Bridgestone Tires, oneworld airlines alliance, Greyhound

• Organizational Transformation and Business Turnaround
• Change Management and Communications for large-scale projects
• Agile Transformation (Courses completed: SAFe for Teams, SAFe for PM/PO)
• Leadership Development, Training and Facilitation
• Strategic Planning
• Stakeholder Engagement and Management
• Program Management
• Organization Design and Development
• Process Development & Implementation
• Relationship Management
• Executive Coaching

• M.B.A Marketing & Strategic Planning, Katz Graduate School of Business, University of Pittsburgh
• B.A., Business Administration, King College

• Program Lead, Blankenship Change Consulting
  • Change Management and Organization Development Consulting
• SVP, Food & Nutrition Services K-12, Aramark/RVP Long John Silvers (Yum Brands)
  • 4 years executive leadership, general management, leadership development, operations turnarounds, and organizational development for large scale distributed services businesses
• National Director, Strategic Business Initiatives/Multi-Brand Development, Yum Brands
  • 6 years new concept development, sales, franchising/licensing and strategic business development
• Manager Operations Services/Area Manager, Pizza Hut
  • 4 years field operations and corporate operations services, project management, process design, leading cross-functional teams, turning around under-performing businesses

• Social Media Platform Development
• Human Resources
• Organization Development
• Project Management
• Communications Planning and Development
• Business Plan Development
• Change Management
• Performance Management
• Marketing
• Instructional Training Design & Development

• B.A.. Texas Tech University, Public Relations and Marketing

• Analyst, Blankenship Change Consulting
• Social Media Marketing Communications Consultant, 7 years
• Finance & Accounting Recruiter, Colvin Resources Group, 4 years
• Professional Recruiter, Kelly Services, 3 years

• IT Organizational Transformation
• IT Career Framework
• Finance Organization Transformation
• Global Technology Implementation
• Program & Portfolio Management
• Communications Strategy
• Service Management
• Productivity Strategies
• Process Design & Implementation

• ITIL
• PMP
• Six Sigma Black Belt
• Six Sigma DFSS Green Belt
• Series 7 license
• Series 63 license
• Series 6 license

• Program Lead, Blankenship Change Consulting, LLC
• Senior Director, Global Service Management & Asset Management
• Senior Director, Service Management Technologies & Operations
• Senior Director, End User Services & Support Centers
• Senior Director, Global Capabilities & Enterprise Test Center
• Senior Director, NA Network Engineering & Operations
• Senior Vice President, Architecture and Engineering Executive

Areas of Expertise

• Project Management
• Instructional Design and Learning Strategy
• Leadership Development
• Corporate Communications Strategy
• Organizational Transformation, Change Management, and Behavior Adoption

Education

• Non-baccalaureate Master’s degree in Landscape Architecture, Kansas State University
• Graduate certificate in Instructional Design & Technology for Organizations, Avila University

Work Experience

• Project Manager, Learning & Development, Blankenship Change Consulting
• Senior Instructional Designer & Facilitator, HNTB
• Senior Communications Partner, HR Transformation, Cerner Corporation
• Senior Learning Partner, Leadership Development, Cerner Corporation
• Associate, Apple Store Leader Program, Apple Retail

• Learning Design and Development
• Strategic Training and Logistics Planning
• Curriculum Development
• Training Content Review
• Training Delivery and Facilitation
• Change Management and Leadership
• Talent Development
• Meeting Planning and Facilitation
• Retail Merchandising/Buying

• B.A., Indiana University, Apparel Merchandising/Business

• Project Manager, Blankenship Change Consulting, LLC, 2014 to present
• 20 years Merchandising, Buying and Training and Development, Neiman Marcus

• Project and Program Management
• Change Management
• Organization Design and Development
• HR Transformations
• Recruiting
• Career Modeling and Role Development
• Performance Management
• Stakeholder Engagement and Management
• Meeting Planning and Execution
• Talent Management Software Design and Implementation

• B.S., Texas A&M University, Psychology with a Minor in Business / HR Management

• Consulting Project Manager, Blankenship Change Consulting
  • Change Management and Organization Development Consulting
• Senior Consulting Manager, Incipient Consulting
  • Change Management, Talent Management and Process Management Consulting
• Managing Director of Talent Acquisition, FTI Consulting
  • Directed the recruiting and onboarding program for this global organization
• HR Business Partner and North America Talent Acquisition Lead, Accenture
  • Performance management, career counseling, staffing, compensation, and policy enforcement
  • Oversaw recruiting efforts for the enterprise solutions practice

• Performance Consulting
• Training Design, Development, Delivery
• Needs Analysis
• Competency Modeling
• Curriculum Design
• Project Management
• Role-based Learning Roadmap Design and Development

• B.A., Indiana University of Pennsylvania, Journalism/Education

• Project Manager, Blankenship Change Consulting, LLC
• Senior Instructional Designer, ARGO Data Resources
• Performance Consultant/Senior Learning Specialist, HP/HPE
• Technical Writer/Training Advisor, EDS

• Leadership Development, specialization in Transformational Leadership (Full-Range Leadership)​
• Executive Coaching, specialization in Emotional Resilience, Emotional Intelligence, Interpersonal Communication, Conflict Resolution, Career Planning, and Executive Presence Development Planning.  ​
• Emotional Intelligence skill development; MSCEIT certification (Yale/EI Skills certification). Have debriefed individual EQ Test results (MSCEIT) for 350+ business leaders from 2006-2021.  ​
• Training Facilitation (traditional and virtual delivery formats)​
• Assessment Creation/Design; Psychometrics​
• Competency Modeling and Leadership Competency Assessment and Profiling​
• Organization Design and Development​
• Team-building (new leader assimilation; functional teams; leadership teams)​
• Leading Change Management​

• Ph.D., Organizational Psychology, Walden University​
• B.A., Religious Studies, w/Psychology, Wright State University

• Internal Consultant, Blankenship Change Consulting​
• Leadership Development, Organizational Development, Change Consulting, Assessment Development, Competency Modeling. ​
• Vice President, Client Services, Steinbrecher and Associates, Inc.​
• 15 years Executive Coaching, Leadership Development, Project Management, Assessment Design and Development, Team-building, Competency Programs (Design, Measurement, and Validation), 360 Workplace Climate Assessment, Employee Engagement/Work Climate Surveys, Organizational Development Consulting for a wide portfolio of client organizations representing Hospitality, Transportation, Banking/Finance, Insurance, Health Care industries. ​
• President, Mindful Leadership, Inc. ​
•  12 years, Emotional intelligence Skill Development, Mindfulness Meditation training and Mindfulness program development, Coaching, specializing in Executive Presence​
• Director, Learning and Development, Metromedia Restaurant Group​
• 3 years Executive and Leadership Development, Training Delivery, Succession Planning   

• Organization Design and Transformation
• Change Management
• Stakeholder Engagement and Management
• Project and Program Management
• Training Design and Development
• Training Facilitation
• Employee Relations and Engagement
• Competency Modeling/Development
• Leadership Program Development

• M.A. Organizational Management/Human Resources, Dallas Baptist University
• B.A. Business/Marketing, Dallas Baptist University

• Project Manager, Blankenship Change Consultant, LLC
• Vice President, Human Resources – Safran North America
• Senior Manager, Human Resources – Bell Helicopter
• Sr Manager, HR/Finance/Operations – Lockheed Martin

• Leading Change Management and Communications for large-scale global projects
• Communications Planning and Execution
• Change Management and Leadership
• Stakeholder Engagement and Management
• Competency Modeling
• Career Model Development
• Organization Design and Development
• Strong Technical Experience
• Process Development
• Organizational Strategy and Governance
• Relationship and Consensus Building
• Meeting Planning and Facilitation

• B.B.A., University of Texas, Management Information Systems

• Program Lead, Blankenship Change Management, LLC
  • Change Management and Organization Development Consulting
• VP Product Development, HealthSims
  • 4 years Training and Product Development for health-based CBT/WBT
• Manager, Accenture
  • 6 years Technology, Business Process, and Human Performance and Change Management Consulting consumer products and telecommunications industries
• Community Leadership
  • Experience in Leadership and Board of Director roles through Junior League of Collin County, Leadership Plano, Plano ISD Education Foundation, Plano Youth Leadership, and other community organizations

• Cross-functional Project Management
• Change Management
• Business Process Design
• Training Design and Development
• Training Facilitation
• Project Management
• Managerial and Executive Coaching
• Team and Leadership Development
• Organizational Design and Transformation
• Culture Transformation
• Special Event Planning

• B.B.A., Southern Methodist University, Dallas, TX, Marketing

• Project Manager, Blankenship Change Consulting
• Director, Watermark
• Director of Development, Cystic Fibrosis Foundation
• Assistant Vice President Airline Sales, AMR Services Corporation
• District Sales Manager, Manhattan Passenger Sales, American Airlines
• Corporate Sales and Call Center Manager, Northeast Region, American Airlines
• Director, Marketing & Planning, AMR Services Corporation

• Communications Strategy, Planning & Execution
• Change Management
• Project & Program Management
• Stakeholder Management & Engagement
• Strategic Planning
• Process Design & Analysis
• Marketing & Brand Strategy
• Education
• B.S., University of Texas at Dallas, Business

• PMP
• CM

• Program Lead, Blankenship Change Consulting, LLC
• Director, IT Business Stakeholder
• Head of Global Corporate Programs, Brand & Strategy Communications
• Market Operations Manager, North America
• Marketing Manager, Global Campaigns & Communications

• Leading Change Management for large-scale global projects
• Change Management and Leadership
• Stakeholder Engagement and Management
• Program Management & Leadership
• Organization Design and Development
• Strong Technical Experience
• Process Development & Implementation
• Organizational Strategy and Governance
• Meeting Planning and Facilitation

• B.A. Texas Tech University, Telecommunications; Minor in Spanish

• Change Lead, Hewlett Packard Enterprise, Finance
  • Change Management, Organizational & Operational Readiness
• Global Program Lead, Hewlett Packard Enterprise, Finance
  • Process Improvements program driving annual efficiencies and Organizational Design
• Global Program / Project Manager, Hewlett Packard, Sales Operations
  • Channel Efficiency & Compliance Program
  • Led a Deliver to Cash project decreasing  new customer disputes; improved accelerated  cash flow
  • Process standardization & System migrations
• Global Project Manager & Implementation Lead, Schlumberger
  • Global Deployment lead for IP/MPLS core networks in 35 global cities

Areas of Expertise

• Project and Change management​
• Business plan development​
• Process design, development, and improvement​
• Organizational transformation support​
• Stakeholder and Communications management​
• Learning support, design, and development​
• Job aid, SOP, and Quick Reference Guide creation​
• Website contend design​
• Presentation design and development​
• Survey development​
• Financial analysis​
• Excel modeling

Education

• Master of Business Administration, University of Dallas, TX​
• Certified PMI Project Management Professional (PMP)®​
• B.A., Conservation of Antiquities and Works of Art, University of West Attica, Greece

Work Experience

• Consultant, Blankenship Change Consulting​
• Project Lead, Federal Reserve Bank of Dallas, MBA Capstone Project​
• General Manager and Product designer, Retail Folk Art – Klostofolia​
• Monument Conservator, Acropolis Restoration Services (YSMA)

• Training Needs Analysis and Development
• Curriculum Design
• Instructional Design
• Training Development
  • eLearning
  • Virtual Learning
  • Blended Learning
  • Instructor-Led Training
• Messaging and Content Creation
• Program and Project Management

• B.B.A. Texas A&M University, Marketing with Advertising Emphasis

• Consultant, Blankenship Change Consulting
• Instructional Designer, T-Mobile
• Integrated Marketing Manager, Brand Identity Manager, Sprint Corporation
• Marketing Communications Manager, BrightSpot Incentives & Event

Areas of Expertise

• Animation
• Illustration
• Social media video campaigns
• Logo’s & logo reveal animations
• Infographics
• Advertisements
• Video editing
• Presentation materials
• Process improvement

Education

• B.B.A. International Business & Management, Arnhem Business School, The Netherlands
• Graphic Design Certificate Program, SMU, Dallas, TX

Work Experience

• Creative Consultant, Blankenship Change Consulting LLC
• Illustrator & Animator, Aisling Designs
• Senior Business Consultant, GE Healthcare Partners
• Process Improvement Manager, MeadWestvaco Corporation

• Instructional Design
• Curriculum Design and Implementation
• Leading Adult Learning
• Meeting Planning & Facilitation
• Research and Analysis
• Presentation Design and Development
• Communications Planning
• Team Building

• B.S, Texas A&M, Curriculum and Instruction Education

• Consultant, Blankenship Change Consulting LLC
• Educator, Midlothian ISD

Areas of Expertise

• Training Design and Development
• Data Analysis and Reporting
• Presentation Development
• Communication Planning and Development
• Website and Social Media Design

Education

• B.S., University of Oklahoma – Sociology

Work Experience

• Consultant, Blankenship Change Consulting
• Marketing Manager, St. Andrew Preschool
• Social Media Manager, DCJ Dance
• Marketing, Ebby Halliday Realtors
• Director of Operations, Access Travel

Areas of Expertise

• Remote and On-Site Training (e.g. Remote IT Support, Moderator, Facilitator, Coordinator)
• PI Planning Event Support (e.g. Remote IT Support, Moderator, Facilitator, Coordinator)
• SAFe® Agile Methodology
• DevSecOps
• Human Resource Management
• Developing Presentations and Job Aids
• Data Analysis and Reporting
• Survey Creation and Analysis
• Career Model Development
• Meeting Planning & Facilitation
• Organization Design Support (e.g., Role Writing)
• Process Development
• Relationship and Consensus Building
• Offsite Planning

Education

• B.B.A., M.B.A, University of New Mexico, Human Resources Management
• Certified SAFe® Agilist
• Certified Gatekeeper

Work Experience

• 5 years, Consultant, Blankenship Change Consulting
• 5 years, Human Resources Management Professional (e.g. Health Care, National Laboratory, Software, Staffing Agency, and Banking)

• Project Management
• Training Design & Development
• Communication Design & Development
• Change Management
• Data Analysis and Reporting
• Meeting Planning
• Process Design and Development
• 3rd Party Partnership for Higher End eLearning

• B.A., Baylor University

• Program Lead, Blankenship Change Consulting, LLC, 2011- Present
• Vice-President, ISGN
• HR Consultant, AtWork Consulting
  • 15 Years Experience in Consulting, Training and Process Design Development

• Global Communications and Change Management Strategy, Planning and Execution for large-scale international projects
• Training design, development and facilitation
• Organization Design and Transformation
• Career Model and competency development
• Stakeholder engagement and management
• Meeting planning
• Survey development and stratification
• User acceptance and system test planning and execution

• B.B.A., Texas Christian University, Human Resource Management/Communications

• Program Lead, Blankenship Change Consulting, LLC
  • 9 years, Change Management and Organization Development Consulting
• Project Manager, Orange Leap
  • 8 years, Donor Based Software Implementation
• Accenture
  • 4 years, Consultant

• Training Development
• Analysis, Design and Testing
• Project Management
• Communications
• Leadership and Organization
• Offsite Planning
• Editing and Research

• M.B.A., Baylor University
• B.B.A., Baylor University, Management and Information Systems Management

• Project Manager, Blankenship Change Consulting, LLC, 2016 to present
• Consultant, EDS
• Consultant, PricewaterhouseCoopers
• Consultant, Texas Instruments

• IT Organizational Strategy and Operating Models
• IT Service Delivery and Service Management
• IT Infrastructure and End User Computing
• Career Development
• Global Leadership
• Diversity & Inclusion
• Meeting Planning and Facilitation
• Bilingual (English/Spanish)

• M.S., University of Arizona, Optical Sciences
• B.S., Texas Christian University, Physics

• Project Manager, Blankenship Change Consulting, LLC
• IT Senior Director, PepsiCo
  • Global IT leadership roles, including:
  • Sr. Director of Technology Service Delivery – North America & Latin America
  • Sr. Director of Architecture – PepsiCo Americas Foods
  • Chief Technology Officer – Frito-Lay
  • Extensive experience in organizational and operational model change management, cross-cultural leadership and diversity/inclusion strategies
• IT Strategy Consultant, Synova Technologies
• Community Leadership
  • Leadership and volunteer roles with Compassion International, Dallas Community Tax Centers, Project Hope, Texas Christian University and other community organizations

• Digital Marketing and Advertising
• Website Design Strategy
• Website Content Development
• SEO
• Creative Direction and Development
• Information Architecture
• Project Management
• Industry Research
• IBM – Enterprise Content Management (ECM – CMS)

• B.A., Eastern Connecticut State University
• Graduate Marketing Certificate Program – SMU

• Consultant, Blankenship Change Consulting, LLC
• Digital Marketing and Advertising Consultant, 10 years
• RFP Proposal Writer and Management, 4 years
• Customer Service Management and Training, 5 years

• Project and Program Management
• Change Management
• Stakeholder Engagement
• Communications Strategy – change, internal, external and executive
• Technology Integrations
• Talent/People Experience, Culture and Employee Engagement
• Marketing Strategy
• Persona Frameworks
• Meeting Planning and Facilitation
• Process Design and Documentation

• MBA – Marketing, University of North Texas
• BS – Journalism & Strategic Communications, The University of Kansas
• PROSCI Certified Change Management Practitioner

• Project Manager – Blankenship Change Consulting LLC
• Director of Strategic Communications for Digital and Technology – Yum! Brands
• People Experience, Talent Brand and Digital Marketing – Accenture
• Senior Director, Content Strategy – D Custom/D Magazine
• Director, Business Marketing & Communications – AT&T